If you are an SMD, you need to first setup your BPM schedule. Here are [instructions](https://support.bscpro.com/hc/bscpro-help/articles/how-to-setup-a-bpm-schedule-and-add-an-office-if-needed). If you are not an SMD, then please contact your SMD and remind them to setup the schedule. You could even send them the link to the how-to page.